Learning Outcomes

Functions of Warehouses in Modern Supply Chains

Challenges and Warehouse Location

Number of Warehouses Required and Design Principles

Lesson Summary

This module focuses on the basics of warehouse management. We will examine the functions of modern warehouses, important factors of warehouse location and the guiding principles of warehouse design.

Warehouse Equipment and Modern Technology

Principles of Logistics and Outsourcing

Robotics and New Technologies

This module gives you the tools you need to think about and make decisions regarding warehouse technology. We begin by introducing technological equipment commonly used in warehouses. This course also briefly examines outsourcing. We will investigate robotics and finally, we provide you with tips on how to adapt to new technologies.

Receiving Goods

Warehouse Organisation and Storage of Goods

Dispatching Goods and Return Policies

This module guides you through each of the most important warehouse processes, giving you the information you need to ensure things are well organised and run as smoothly as possible. We begin by focusing on the work involved in receiving, organising, and storing products. In addition, we discuss the details involved in dispatching goods. Finally, we cover the challenges posed by increasingly lenient corporate return policies.

Picking Methods

Picking Systems

Picking Equipment

Ways To Improve Picking Productivity

This module discusses the picking process as it relates to warehouse management. We talk about the numerous picking methods and systems available to modern warehouse managers. We also provide you with ways to improve your picking productivity. Finally, we cover the factors you should keep in mind when deciding on the best way to manage your warehouse picking processes.

Course assessment

This free warehouse management system course helps you to acquire the skills to be a successful warehouse manager.

Warehouse Management: Principles, Trends and Processes

In this free online warehouse management system course, you will learn some of the key skills required to be a successful warehouse manager. You will learn about warehouse management principles, important warehouse processes and common trends. As well as learning about robotics and warehouse technology, you will also learn about outsourcing. This warehouse management system course will prepare you to successfully manage your own warehouse.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Overview of Supply Chain Processes

How Warehouse Functions Contribute to Supply Chains

Types of Warehouses and Their Functions

Operational Challenges in Warehousing

In this module, you will explore the critical functions of warehousing within supply chains. You will examine different supply chain processes, understand how warehouses add value, learn about various warehouse types, and identify common operational challenges in warehousing.

Warehouse Layout and Space Utilisation

Inventory Classification and Tracking

Advanced Storage Strategies

Warehouse Inventory Economics

In this module, you will learn how to design an efficient warehouse layout, classify and track inventory, implement advanced storage strategies, and analyze warehouse inventory economics to optimize operations.

Order Workflow

Ensuring Order Fulfilment Accuracy

Order Grouping and Shipment Preparation

Multi-Tier Inventory Optimisation

Performance Metrics in Order Fulfillment

In this module, you will study the order fulfillment process, techniques to improve accuracy, strategies for order grouping and shipment preparation, multi-tier inventory optimization, and key performance metrics for evaluating order fulfillment efficiency.

First Interim Assessment

This assessment enables you to review your learning of the first three modules of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Shipping and Carrier Selection

Warehouse Dispatching Systems

Reverse Logistics and Return Policies

Environmental Strategies in Warehousing Logistics

In this module, you will explore shipping and carrier selection, warehouse dispatching systems, reverse logistics and return policies, as well as sustainable environmental strategies in warehousing logistics.

Workplace Safety Standards

Developing and Implementing a Warehouse Health and Safety Plan

Risk Management and Security Measures

Warehouse Compliance and Legal Considerations

Warehouse Labour Laws

In this module, you will learn about workplace safety standards, how to develop and implement a health and safety plan, risk management and security measures, compliance and legal considerations, and warehouse labor laws.

Understanding Warehouse Costs and Cost Drivers

Warehouse Workforce Management

Labour Productivity, Workforce Scheduling, and Cross-Training

Workforce Documentation and Process Standardisation

In this module, you will analyze warehouse cost structures and key cost drivers, workforce management strategies, labor productivity, scheduling, cross-training, and process standardization for operational efficiency.

Second Interim Assessment

This assessment enables you to review your learning of module four, five and six of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Warehouse Management Systems (WMS)

Collaborative Robotics (Cobots) in Warehousing

Autonomous Mobile Robots (AMRs) in Inventory Management

Blockchain Technology in Warehouse Management

In this module, you will examine the latest technological advancements in warehousing, including Warehouse Management Systems (WMS), collaborative robotics (cobots), autonomous mobile robots (AMRs), and blockchain applications in warehouse management.

Warehouse Development and Expansion

Outsourcing Warehouse Operations

Multi-Warehouse Management

Advance Inventory Optimisation

Sustainable Warehousing Practices

In this module, you will explore strategies for warehouse development and expansion, outsourcing considerations, multi-warehouse management, and sustainable warehousing practices to achieve long-term operational excellence.

Diploma in Warehouse Management and Logistics - Assessment

Explore the different facets and processes of warehousing, supply chain, and logistics through this free online course.

Diploma in Warehouse Management and Logistics

Looking to advance your career in warehouse management and logistics? This diploma course will equip you with essential skills including inventory management, logistics optimization, and supply chain efficiency. This course was reviewed and approved by a qualified subject matter expert, Grisel Waingortin, a BPM Sr. Professional with more than 20 years of experience. Start your journey in logistics and warehouse management by enrolling today!

Getting Started

Review Quiz

In this module, Getting Started, students will be given an overview of the skills covered in this course, and will explain how these skills can lead to becoming successful Executive Assistants. Some of these skills include the ability to adapt to various styles of management, being socially intelligent, how to effectively manage time, how to organize meetings, and how to be a gatekeeper.

Working with Your Manager

Demo 1

In this module, Working with Your Manager, students will recognize how to adapt their communication and work style to better meet the style, needs, and responsibilities of their boss. The module will also discuss the importance of identifying one's responsibilities with their employer in order to clarify what is expected of them, leading to a more harmonious relationship.

Administrative Soft Skills

In this module, Administrative Soft Skills, students will identify the interpersonal techniques that make for being an effective administrator. These techniques revolve around social intelligence, and include manners like active listening, paying attention to social cues, being self aware, as well as being aware of others.

Effective Time Management

In this module, Effective Time Management, students will recognize how to maintain control of their time and increase productivity. Students will learn about calendar management, how to prepare for changes and surprises, how to keep others on track, and how to differentiate between what is urgent, and what is important.

Meeting Management

In this module, Meeting Management, students will recognize how to effectively plan, organize, and time business meetings. Meetings are crucial to the success of a business, and it is an assistant's job to plan and set them up. The skills this module will go over include creating an agenda, keeping minutes, keeping the meeting on time, and knowing variations for large and small meetings.

Tools for the Trade (I)

In this module, Tools for the Trade (I), students will be introduced to the tools they need to be a successful executive assistant. The module will go over things like proper email protocol, how to use office machinery, basic computer and software skills, as well as the importance of communication skills. Being proficient in this skills and etiquette is essential to being a great assistant.

Tools for the Trade (II)

In this module, Tools for the Trade (II), students will continue to learn about the tools every reputable executive assistant needs in their arsenal. Some of the tools that will be mentioned include phone and voicemail etiquette, word processing tools, business writing, and internet research. The ever changing nature of technology shapes the job of the assistant, and keeping up with it will make one invaluable to their employer.

Being an Effective Gatekeeper

In this module, Being an Effective Gatekeeper, students will

Organizational Skills

In this module, Organizational Skills, students will learn about key organizational skills to optimize their work as an executive assistant. With the busy schedule that assistants have to keep, organizational skills are essential to success. You must learn how to prioritize, plan, and work towards your goals. Staying organized is a skill that you can always work to improve. However, by implementing the techniques in this module, you will improve your efficiency as an assistant.

Confidentiality Guidelines

In this module, Confidentiality Guidelines, students will learn about confidentiality guidelines. As an assistant, you will be privy to confidential information. It is imperative that you learn how to handle this information and keep privileged information from leaking to the public. Following confidentiality guidelines will make you a better assistant and improve the level of trust that your employer has in you.

Special Tasks

In this module, Special Tasks, students will learn about the special tasks they will have to handle as an executive assistant. As a valued assistant, you should be prepared to take on special roles and tasks. You will find yourself interacting with clients and managing social media. You may be managing projects and hosting trade shows. With a little practice and research, you will be ready for any situation.

Executive Assistant Skills - Assessment

Learn the skills you need to become an executive assistant with this free online course.

Executive Assistant Skills

This course teaches you everything you need to know to become an efficient executive assistant. We provide administrative ‘soft’ skills like effective time management and communication. We then cover the tools of your new trade like email protocol, computer proficiency and interpersonal skills. We also explain how to schedule and manage meetings and handle special tasks. Sign up to take your place close to the action as you learn from the best.

Topic 1 : Organisational Assessment and Diagnosis

Topic 2 : Performance Improvement Strategies

Topic 3 : Change Management in Consulting

Topic 4 : Strategic Planning and Leadership Development

This module offers a comprehensive overview of management consulting, equipping you with essential skills and knowledge to navigate the consulting landscape effectively. You will explore effective strategies for leading change, enhancing organisational resilience, and fostering a culture of adaptability.

Essentials of Management Consulting - Course Assessment

Learn how to analyse the essential business challenges, and drive impactful change with this free online course.

Essentials of Management Consulting

Gain the essential skills and knowledge required to succeed in management consulting with this comprehensive course. Learn how to assess client needs, develop customised strategies, and effectively communicate solutions. Through real-world case studies, you will explore practical problem-solving techniques and discover how to create and deliver value for clients. Enrol now to start building your expertise in management consulting!

Topic A - Effective HR Administration - Overview

Effective Human Resource Administration Overview - Assessment

In this module, Effective Human Resource Administration Overview, students will be provided and introduction to Human Resources and be given an overview of the course. This basic overview will touch on The individual worker the group, the environment in which the work is performed and the leader responsible to ensure proper performance.

Topic A - Motivation - What is it?

Topic B - The Need Hierarchy

Topic C - The Two-Factor Theory

Topic D - The Practical Side of Rewards

Fundamentals of Motivation - Assessment

In this module, Fundamentals of Motivation, students will learn about motivation. The course will go over two-way communication. It will also teach Bob Nelson’s six dimensions to creating a motivating environment. Student's will also learn about The Need Hierarchy. The topic will also demonstration  the The Two-Factor Theory.

Topic A - Opinions Really Count

Topic B - The Individual

Topic C - Interpersonal Behaviour

Individual Behaviour - Assessment

In this module, Individual Behaviour, students will learn about the behaviour of individual employees in a company. This module will provide a break down into understanding the options, values, and goals of an individual employee to better understand them an work with them to achieve the greater goals of the company.

Topic A - Definition of a Group

Topic B - Stages of Group Development

Topic C - Intragroup Behaviour

Topic D - Intergroup Behaviour

Topic E - Team Building

Group Behaviour - Assessment

In this module, Group Behaviour, students will learn about understanding the behaviour of a group of employees and how to form effective and productive groups. The module begins with defining a group. Students will then learning about the stages of group development. It will then break down characteristics of groups, intragroup behavior, and intergroup behavior.

Topic A - Nature of Informal Organization

Topic B - Benefits of Informal Organization

Informal Organization - Assessment

In this module, Informal Organization, students will learn about the nature of informal organization. The module will touch on interpersonal relations. The module will also compare informal leadership vs formal leader. It will also compare organization goals vs. individual or group goals. Students will also learn about Yukika Awazu’s Five Roles Played by Members of the
Networks.

Topic A - The Evolution

Topic B - Workplace Violence

Topic C - Stressed Employees

Technology and People at Work - Assessment

In this module, Technology and People at Work, students will learn about the evolution of technology at work. The module will then touch on research and development. Students will also learn about postindustrial society and how it effects them in the modern workplace. It will also cover the important HR subject of workplace violence.

Topic A - Quality Challenges

Topic B - Management

Topic C - Participative Approaches

Productivity and Quality Improvement - Assessment

In this module, Productivity and Quality Improvement, students will learn about improving productivity and quality in the workplace. The module discusses quality challenges such as absenteeism or presenteeism. Students will learn about total quality management. They will also learn about participative approaches.

Topic A - Work in America

Topic B - Job Enrichment Principles

Topic C - Challenges in Job Design

Job Redesign and Job Enrichment - Assessment

In this module, Job Redesign and Job Enrichment, students will learn about nature of job redesign. Students will also be introduced to the motivating potential score. They will also learn job enrichment principles. The module will also go over some of the challenges in job design, such as, new workplace designs, and  use of telework.

Topic A - Nature of Leadership

Topic B - Common Behaviours

Topic C - Contingency Leadership

Topic D - The Next Decade

Topic E - Internal Leaders

Fundamentals of Leadership - Assessment

In this module, Fundamentals of Leadership, students will learn about the nature of leadership. The module will go over employee assumptions as it relates to leadership. Students will also learn about the different type of leadership behavior, including authoritarian, paternalistic, participative and laissez-faire.

Topic A - Employee Development

Topic B - Performance Appraisal

Topic C - Appraisal Problems

Developing, Appraising and Rewarding Employees - Assessment

In this module, Developing, Appraising and Rewarding Employees, students will learn about employee development. It will go over the process of employee development, from recruiting to screening and selecting, to orientation, training, and appraising. Students will also learn about the performance appraisal process.

Topic A - Technology's Impact

Topic B - The Process

Topic C - Effective Communications

Communicating for Effectiveness - Assessment

In this module, Communicating for Effectiveness, students will learn about effective workplace communication. The module will provide examples of technology’s impact on workplace communication, and the types of technology used. Students will also learn about the five elements of the communication process.

Topic A - Nature of Conflict

Topic B - Nature of Change

Topic C - Participation and Communication

Managing Conflict - Assessment

In this module, Managing Conflict, students will learn about the nature of conflict. Students will learn about types of conflict like institutionalized conflict and emergent conflict. The module also provides tools and tips for conflict management, such as general counseling, and reorientation. Students will also learn about dealing with employee drug abuse.

Learn effective human resource administration skills, productivity, and quality improvement with this free online course

Diploma in Effective Human Resource Administration

This free online course Effective Human Resource Administration, teaches students human resources skills such as motivational and productivity skills. The course will also cover managing conflict and change. The course will also cover human relations in global business. It will discuss technology and people at work. So, why wait? Start this course today and learn about effective human resource administration.